Refund Policy
Last updated: April 27, 2026
Telestory provides digital services — anonymous viewing and downloading of Telegram stories — delivered instantly upon purchase. Because our products are non-tangible digital goods that are consumed as soon as access is granted, all sales are generally final. This policy explains where to request a refund depending on the channel of purchase, the limited circumstances under which Telestory itself will issue a refund, and the cases in which no refund is available. By purchasing any paid plan or one-time feature, you confirm that you have read, understood, and agreed to this Refund Policy.
1. Where to request a refund — channel matters
The party responsible for processing a refund depends entirely on where the purchase was made: • Purchases made through the Apple App Store — handled by Apple only (see section 3). • Purchases made through the Google Play Store — handled by Google only (see section 2). • Purchases made directly inside the Telegram Bot or on the Telestory website — handled by Telestory under the conditions described in sections 4 and 7. Under Apple App Store Review Guideline 3.1.1 and the Google Play Payments Policy, developers are required to direct users to the respective platform for refunds of in-app purchases — Telestory therefore cannot, and is not permitted to, issue parallel refunds for App Store or Google Play transactions.
2. Purchases made via Google Play
If you purchased a subscription or in-app product through the Google Play Store, the refund is processed by Google according to Google Play's own policies, not by Telestory directly. • Google automatically allows refund requests within 48 hours of purchase via your Google Play account. • After 48 hours, refunds are at Google's sole discretion. You may submit a request at: https://support.google.com/googleplay/answer/2479637 • To cancel a subscription so it does not renew, open Google Play → Subscriptions → Telestory → Cancel. We will cooperate with Google when they investigate refund requests, but we cannot override Google's decision and we do not issue parallel refunds for the same transaction.
3. Purchases made via Apple App Store
If you purchased through Apple (App Store / iTunes), all refunds are handled exclusively by Apple in accordance with Apple Media Services Terms and Conditions. Telestory has no technical ability to issue refunds for Apple transactions. To request a refund from Apple, please use: https://reportaproblem.apple.com Apple typically reviews each request individually. To cancel a subscription, go to Settings → [your name] → Subscriptions → Telestory → Cancel.
4. Purchases made directly via the Telegram Bot or website
Payments made directly inside the Telegram Bot (including Telegram Stars and any integrated payment provider) or on the Telestory website are non-refundable once the corresponding digital benefit has been activated on your account, since the digital service is delivered and consumed instantly. This includes, without limitation, any paid features and benefits granted on a per-month or per-period basis. The only exceptions are the limited cases listed in section 7.
5. Digital content — legal basis for non-refundability
Telestory's paid features qualify as digital content and digital services that are supplied online and are fully consumed in the course of being received. By completing a purchase, you expressly request that performance begin immediately and you expressly acknowledge that, as a result, the right to withdraw from the contract is lost once performance has started. The same approach is applied as standard market practice by major digital-content providers. This is consistent with: • Russian Federation — Article 26.1, paragraph 4 of the Law «On Protection of Consumer Rights»: digital goods/services with individually defined properties that are consumed at the moment of supply are not subject to the standard consumer right to return goods of proper quality. • European Union / EEA — Directive 2011/83/EU on Consumer Rights, Article 16(m): the right of withdrawal does not apply to the supply of digital content not delivered on a tangible medium where performance has begun with the consumer's prior express consent and acknowledgement of loss of the right of withdrawal. • United Kingdom — Regulation 37 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, which implements an equivalent rule. Your consent and acknowledgement are provided at the moment of purchase as a condition of receiving immediate access to the service.
6. Recurring subscriptions and cancellation
Telestory's paid plans are recurring subscriptions that automatically renew at the end of each billing period unless cancelled before the renewal date. We follow the same model as most major streaming services: • You may cancel at any time through the store where you originally subscribed (Google Play, App Store) or, for direct Telegram or website payments, by contacting support@telestory.net. • Cancellation stops future renewals but does NOT retroactively refund the current paid period — you keep full access until the end of that period. • We do not provide pro-rated refunds for unused days of an active billing cycle, and cancelling early in a paid month does not trigger a partial refund. • It is your responsibility to cancel before the next renewal date if you do not want to be charged again.
7. When Telestory will issue a refund (narrow list)
Notwithstanding the general no-refund rule, Telestory will review and, where confirmed, grant refunds for direct purchases (Telegram Bot / website) in the following limited cases only: • Double charge — you were charged twice for the same transaction due to a verifiable technical error on our side. • Non-delivery — a paid feature was not delivered at all due to a confirmed bug, system failure or service outage on our side, and we were unable to restore it within a reasonable time. • Payment by a minor — the purchase was made by a person under the age of legal capacity without the consent of their legal representative, confirmed by appropriate evidence. • Unauthorised charge — fraudulent or unauthorised use of your payment method, confirmed by your bank or payment provider. • Mandatory law — a refund is required by a mandatory consumer protection rule applicable to you that cannot be lawfully waived (for example, materially defective digital content that we cannot remedy). For App Store and Google Play purchases, please refer to sections 2 and 3 — those refunds are handled by the respective platform, not by Telestory.
8. When refunds are NOT issued
To set clear expectations, the following situations do NOT qualify for a refund from Telestory: • «I changed my mind» / «I no longer want the subscription» after the digital content has been delivered. • «I did not understand how the service works» or «I did not read the description» — the feature list is published on the website and inside the bot/app before purchase. • Inability to view or download a specific story because the author's privacy settings, account deletion, or Telegram-side restrictions prevent it — Telestory cannot bypass restrictions imposed by Telegram or by the story's author, and the service is not sold as a guarantee of access to any specific account. • You forgot to cancel a renewing subscription before the next billing date. • Early cancellation of a subscription within a paid period (you keep access until the end of the period instead of a refund — see section 6). • Partial use of plan limits (e.g. you did not use all your downloads or views). • Loss of access to your Telegram account, change of phone number, or loss of the device after the service has been delivered. • Local internet restrictions, ISP blocks, VPN issues, or other connectivity problems on your side. • Promotional or discounted purchases, where this was disclosed at checkout as final-sale. These exclusions are without prejudice to your non-waivable rights under mandatory consumer protection law.
9. Chargebacks
We strongly encourage you to contact us first at support@telestory.net before initiating a chargeback or payment dispute. In our experience, the vast majority of issues can be resolved quickly and amicably. Initiating a chargeback for a service that has been correctly delivered may result in suspension of your account and forfeiture of any remaining paid period.
10. How to request a refund from Telestory
If your case falls under section 7, send an email to support@telestory.net including: • Your account identifier (Telegram username or user ID, or email used in the app); • The store used (Google Play, App Store, Telegram Bot, website); • Transaction ID / order number and date; • A short description of the problem and, if relevant, screenshots. We will respond and, where the request is justified, satisfy it within 10 business days from receipt of a complete request, in line with Article 22 of the Russian Law «On Protection of Consumer Rights» (where applicable). Approved refunds are returned through the original payment method; the actual time it takes funds to appear depends on your bank or payment provider and is typically 3–14 business days after the refund is issued.
11. Contact
Questions about this Refund Policy can be sent to support@telestory.net. For purchases made through Google Play or the Apple App Store, please contact the respective store first — they are the merchants of record for those transactions and the only parties able to issue a refund.
Nothing in this Refund Policy is intended to limit or exclude rights you may have under mandatory consumer protection laws of your country of residence. Where such laws apply, they prevail over this document to the extent of any conflict.